Standard Support - Poolside

Overview

Poolside Standard Support is included in every subscription and is available Monday–Friday. Submit all support requests through the Poolside Support portal. For more information, see Submit a Support Request. Additional contact options may be available depending on your subscription.

Support Priorities

Priority	Description	First Response SLA
High	Inference errors or degraded performance affecting more than 10% of users.	4 business hours
Normal	Inference or CLI issues affecting fewer than 10% of users. Viable workaround exists.	2 business days
Low	Minor functional issues or non-essential feature degradation. No significant loss of utility.	5 business days

These SLAs apply to initial response times only. Poolside reserves the right to reclassify priority based on confirmed impact assessment.

​Overview

​Support Priorities

Overview

Support Priorities